At Case Manager Services, Inc., we provide outstanding customer service to our mediators and their clients.
Premium Customer Service
We take your inquiries and turn them into mediations for you by providing exceptional customer service. Each call or email is handled promptly and efficiently.
Lower Your Overhead
Why pay a traditional dispute resolution firm for conference rooms and office space that you are not using?
We provide our mediators a virtual office and pride ourselves on responding almost immediately to their clientele with availability, rates, and answers to any questions they may have.
All you have to do is read your briefs and show up to your mediation. We take care of the rest!
OUR SERVICES
How We Can Help You
We specialize in providing premium customer service for our mediators as well as their clients. It is our priority to nurture the relationships with your clientele by providing them with impeccable communication.
DAILY UPDATES
We provide a daily report of bookings
and inquiries.
RAPID RESPONSE
Quick response times by phone and email.
TRACKING INQUIRIES
Follow up and tracking inquiries.
MANAGE RECEIVABLES
Manage all receivables by maintaining a private mailbox, processing credit card payments and ACH Bank Transfers.
MEDIATION Documents
Monitor timely submission of mediation briefs and signed mediation agreements.
SPEEDIATIONS
We convene a series of back-to-back mediations for a single settlement day.
Nikki Safavi
With more than ten years of experience managing law offices, I know what attorneys and their staff want when they contact a mediator.
They want a prompt response and well-timed, courteous follow-up. I provide that service, with professionalism and attention to detail.